Frequently asked questions about our chauffeur service

Every journey is booked in advance. As a licensed VTC service we work on pre-booking only, so we cannot pick you up on the spot or stop if you hail us in the street. The earlier you write to us, the easier it is to secure the vehicle you need, especially for groups or during large conferences. For a trip today, message us on WhatsApp or call and we will tell you whether we have availability.

Yes, cancellation is free up to 24 hours before the pick-up time.

Fill in the booking form or message us on WhatsApp or by email with your pick-up point, destination, date, time and number of passengers. We send you a fixed price and, once you accept it, your booking is confirmed.

Response times vary. If you need a transfer today, call us or message us on WhatsApp. We confirm availability before booking.

Call us or send us a WhatsApp message. Give us your name and agreed pick-up point. We contact your chauffeur.

We track your flight in real time and adjust the pick-up time. Your 1 h 15 min of free waiting starts when the plane lands, so a delay costs you nothing.

In the arrivals hall, right after baggage reclaim, holding a sign with your name.

At the airport we wait 1 h 15 min free of charge from the moment your flight lands, even if it is delayed. At the cruise port, we wait 30 minutes from the agreed pick-up time. At hotels, offices and other addresses, you get 15 minutes' courtesy waiting. After that, extra waiting time is charged; if you expect to need longer, let us know and we will include it in your quote.

Yes. Tell us about any stops when you request a quote and we will include them in the fixed price. If you need a chauffeur at your disposal for several hours, our hourly service is the better option.

Yes. We run transfers throughout Catalonia and to Andorra, and on request to the rest of Spain and the south of France. The price is fixed and tolls are included. Please carry your travel documents for border crossings.

Yes, we provide baby seats and boosters at no extra cost. Tell us each child's age, height and weight when you book.

The E-Class carries up to 3 passengers and 3 suitcases. The S-Class carries 2 or 3 passengers and 2 or 3 suitcases. The V-Class carries up to 7 passengers and 7 suitcases. For 8–19 passengers we use a minibus; for 20–55, a coach. Tell us your suitcase sizes and any bulky items. We confirm luggage space and the vehicle before you book.

Yes. Tell us which items you bring, their number and their sizes. We confirm luggage space and the vehicle before you book.

On request. Mention it when you book, along with the size of your pet, and we will confirm whether a suitable vehicle is available.

We assist you in Spanish, Catalan, English and French. If you need a chauffeur who speaks a particular language, tell us when you book and we will confirm availability.

Yes. Professional drivers use licensed private hire vehicles or minibuses and coaches from authorised operators. Each vehicle carries the insurance its service requires.

VTC names Spain's licence category for hiring a vehicle with a driver. The law calls this service «arrendamiento de vehículos con conductor». You book every Tabarecar journey before you travel. We confirm the fixed price before your journey. The legal notice and footer show our VTC licence category.

Yes. The price we confirm includes tolls, luggage and the waiting time agreed in your quote. There are no hidden fees.

We confirm the available payment methods with your quote. No prepayment is needed to request a quote.

Yes. Send us your company's billing details when you book and we will issue an invoice for the service. Corporate clients can also opt for monthly invoicing.

Yes. We set up corporate accounts with monthly invoicing, so your team can book transfers for executives, clients and visitors without handling a payment each time.

Yes. We work with minibuses with up to 19 seats and coaches with up to 55. For larger groups, conferences or weddings, we coordinate several vehicles at once.